Unresponsive, Unreliable, and Unacceptable 6/4/25:The level of service I received from this State Farm agency was consistently disappointing and ultimately pushed me to leave. Despite multiple attempts to cancel my policy—starting with an email nearly two months ago, followed by several calls and even a voicemail—I received no response. I called again on May 28, was told to send a text (which I did), and was promised a reply within 2 days. Over a week later, my policy was still active. I had already moved to another insurer, who also submitted a cancellation request, but nothing was processed. I even had to have Amex block all charges from State Farm because I anticipated they’d attempt to charge me (which they did) despite my clear communication that I was not renewing. Because the payment didn’t go through, I’m now receiving notices of cancellation for non-payment — for a policy I had no intention of continuing. As you can see in the images I’ve attached: I included my call log showing multiple outgoing calls to the office over several months — never once was there an inbound return call. I shared a screenshot of the cancellation text and formal cancellation letter that I was told to send — again, no response. I attached the automated email reply promising a response within 24–48 hours, which never came. And lastly, I included the email where an agent casually "empathizes" with me over a $555+ increase in my premium, simply due to a change in vehicle classification, with no policy changes — and yet no real explanation or solution was offered. Just “I feel you.” This agency’s lack of professionalism, responsiveness, and follow-through is inexcusable. If you're considering working with them, I strongly encourage you to look elsewhere. Update: 6/5/25:In response to Nancy, I'm happy to see that you're capable of timely responses to unfavorable reviews. However, you have ignored the primary issue here. I did not accept the options provided to reduce my bill because the options provided were to drastically reducing my coverage. That isn't a smart solution. You also failed to mention that the option your office provided (which i did select) was to have underwriting review my policy. This is the issue I highlighted as i immediately responded that I wanted your office to submit it back to underwriting and I NEVER received a response from your office after that 4/10 email (as screenshot proves). Just like your office claims to have never received my request on 5/28 or 5/30 to cancel my policy. So please just acknowledge and accept that your agency needs to work on responsiveness to your existing customers. As other reviews state, you guys do a great job getting folks into policies but do a poor job responding to these same customers when they're in need. If you think responding to your clients is not apart of your job, then you all are grossly mistaken. Anyone can create a policy. Its how you treat and show up for your customers that keeps them customers. 6/6/25: Finally received email from office, and despite supporting documentation that i requested cancellation via various avenues, I'm told that they did not receive any requests. Either way, was told my policy would be canceled. 6/11/25: still receiving email and texts (from the same exact number I was instructed to text my cancellation request to btw) that I urgently need to make a policy payment. Do yourself a favor and find another agent/office. If you're a current customer and need help, just call the 1800# andbhave them reach out to this office on your behalf or write a bad review. Either way, that's the only way you'll get a timely response.

Office staff is unfriendly and rude. Phone calls are not returned and half the time when you call no one answers the phone. It seems as though every question is a bother and no one wants to help in any way. I ended up switching agents!

I have my renters Insurence with them for the past 4 years. Sometimes I even forgot because they always have everything running smoothly for me. Carly and Flavia are my favorite duo. Whenever I call Flavia knows exactly what I need. Carly is always there to answer any of questions and to always help me out even with other things like savings accounts etc. excellent customer service!!!

On Thurs 1/16/2025 I woke up at 5 am to about 2 inches of water in my home. Water was coming from the walls! To mitigate the damage I call an emergency plummer and a restoration company. At around 8:15am I finally got a hold of Statefarm. I have been with them since 2017, I have 3 vehicles, life & renters insurance. I also recommended family and friends to them. The agent on the initial phone call seems empathetic(wasn't from Florida of course). She took a video of the damage and I also sent over pictures & a list of damaged items. Which were mostly my sons clothing, shoes, towels and the sofas in the living room that sits really low. I also explained to the agent that both my husband & I had recently lost our jobs and was under considerable amount of stress! She assured me someone would call to follow up. I DID NOT receive a call until Tuesday 1/21, a voicemail from an adjuster Juan Mejias. Not only was this voicemail out of touch! But he told me to go get the items you see on the floor covered in that MOLD water washed and maybe I will be reimbursed! No one came to the house to assess the damages NO ONE! We haven't slept in 4 days, couldn't afford a hotel while the blowers dried the apartment. He never expressed any empathy in fact when I spoke to him on the phone on Wednesdays 1/22 he spoke to me as if I was a piece of trash under his shoes! After I called to cancel all my polices and I was told to call back when I get car insurance. NO ONE ANSWERED THE PHONE after that. TAKE YOUR BUSINESS ELSEWHERE people! These large insurance companies does don't care about you or your family! Our money is what keeps them! Do not do business with them! And I wil be telling this to ever social media platforms out there!

Excellent service. My matter was resolved in a very timely manner and the follow up was exceptionally thorough and timely. Thank you for your professionalism Xavier.